Privacy Policy

Introduction

i8999 (referred to as "we", "us", or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you access i8999.ws or any associated mobile application or service.

By registering an account or using the i8999 platform, you confirm that you have read and understood this Privacy Policy. Please review it carefully. If you do not agree with any part of this policy, you should discontinue use of our services. This policy applies to all users accessing i8999 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

To provide a safe, fair, and fully functional gaming experience, i8999 collects several categories of personal and technical information. The specific data collected depends on how you interact with our platform:

• Identity information: full name, date of birth, username, and copies of identification documents (for KYC verification).
• Contact information: email address and phone number used at registration.
• Financial information: deposit and withdrawal transaction records associated with bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, etc.). We do not store full payment credentials — payment processing is handled by our trusted payment partners.
• Usage and behavioural data: pages visited, games played, betting history, session duration, click patterns, and device/browser fingerprint information.
• Technical information: IP address, geolocation data (country and region level), operating system, browser type, and device identifiers.

How We Use Your Information

The personal data we hold is used exclusively for purposes directly related to delivering and improving the i8999 service. Specifically:

• Account management: creating and maintaining your player account, verifying your identity (KYC), and authenticating login sessions.
• Financial operations: processing deposits and withdrawals, detecting and preventing fraudulent transactions, and maintaining accurate financial records as required.
• Customer support: responding to your enquiries, resolving disputes, and providing technical assistance.
• Platform improvement: analysing aggregate usage data to improve game selection, site performance, and the overall user experience for Bangladeshi players.
• Responsible gaming: monitoring account activity to identify patterns consistent with problem gambling and applying protective measures where needed.

Data Sharing and Disclosure

i8999 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may, however, share limited data with trusted partners under strict contractual confidentiality agreements in the following circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, and Rocket gateway partners) solely for the purpose of completing your transaction.
• Technology and game platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) who deliver game content on our platform under strict data processing agreements.
• Fraud prevention and identity verification services, used to ensure a secure environment for all players and to comply with responsible gaming obligations.

In the event that i8999 undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity — you will be notified promptly of any such change and your rights under this policy will continue to apply.

Cookies and Tracking Technologies

i8999 uses cookies and similar tracking technologies to operate certain platform features, understand how users interact with our site, and ensure security. The types of cookies we deploy include:

• Essential cookies: required for the platform to function correctly — for example, maintaining your login session and storing security tokens.
• Analytics cookies: used to understand aggregate user behaviour, page performance, and session patterns — this data is anonymised and does not identify individual players.
• Preference cookies: used to remember your settings and preferences (such as language selection) so you do not need to re-enter them on each visit.

You may control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the i8999 platform and may prevent you from accessing certain features, including account login.

Data Retention

i8999 retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with our operational requirements and responsible gaming obligations. Specifically, transaction records and identity documents are retained for a minimum period as necessary to meet our anti-fraud and verification commitments.

When you close your account, we will retain certain data for a limited period as reasonably required for legal, fraud prevention, and audit purposes. After that period, your data will be securely deleted or anonymised in accordance with our data deletion procedures.

Your Rights

As a player using i8999, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of the personal data i8999 holds about you at any time.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data — subject to our legal retention obligations.
• Right to object: you may object to the processing of your personal data for certain purposes, such as direct marketing communications.
• Right to data portability: you may request that we provide your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Security Measures

i8999 takes the security of your personal data seriously. We implement a combination of technical, administrative, and physical security measures designed to protect your information from unauthorised access, accidental loss, disclosure, or alteration. These measures include SSL/TLS encryption for data in transit, secure server infrastructure, access controls limiting who can handle player data internally, and regular security reviews.

While we apply industry-standard safeguards, no online system can guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify affected users promptly and take all reasonable steps to contain and remediate the issue.

Third-Party Services

The i8999 platform integrates services from third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment processing partners. These providers may process certain technical or transactional data as necessary to deliver their specific service. Each provider operates under its own privacy and security standards, and i8999 selects partners who meet appropriate data protection requirements.

Links or integrations within i8999 do not constitute endorsement of any third-party provider's privacy practices. We encourage you to review the privacy policies of any third-party service you interact with through our platform. i8999 is not responsible for the data handling practices of independently operated third parties.

Age Restriction

i8999 is strictly an adult-only platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect or store personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any i8999 service. If we become aware that personal data has been collected from a user under the minimum age, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

i8999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their account email address. Your continued use of the i8999 platform following any such update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how i8999 protects your information. If you have questions about any changes, please contact our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You may reach us at any time by emailing [email protected]. Please include your registered username and a clear description of your request so we can process it efficiently. We aim to respond to all privacy-related correspondence within 5 business days.